CPA 2019 Section 37: Reference to mediation
Consumer Protection Act, 2019 · Chapter 4: CONSUMER DISPUTES REDRESSAL COMMISSION
¶37. Reference to mediation.—(1) At the first hearing of the complaint after its admission, or at any later stage, if it appears to the District Commission that there exists elements of a settlement which may be acceptable to the parties, except in such cases as may be prescribed, it may direct the parties to give in writing, within five days, consent to have their dispute settled by mediation in accordance with the provisions of Chapter V.
(2) Where the parties agree for settlement by mediation and give their consent in writing, the District Commission shall, within five days of receipt of such consent, refer the matter for mediation, and in such case, the provisions of Chapter V, relating to mediation, shall apply.
Study: explanations and related material
Official reference: India Code, Government of India — edition as on 1 September 2026 — source review: 2 October 2026.Recorded edition / snapshot date: 2026-09-01.Banaka reference transcription, not an official or certified edition. Amendment brackets are retained; footnotes and superscript references are excluded. Consult the government PDF for authoritative wording and amendment notes. This Act is not a consolidation of subordinate rules: the 2021 jurisdiction rules prescribe different ordinary complaint thresholds from the printed Act figures in sections 34, 47 and 58. Hindi guides are original explanations, not statutory translations. The notified 2026 e-commerce amendments commence on 1 January 2027, not on notification.
This text is for reference, not legal advice. Consult the official source for the authoritative text.
Other sections in this chapter
- 28. Establishment of District Consumer Disputes Redressal Commission
- 29. Qualifications, etc., of President and members of District Commission
- 30. Salaries, allowances and other terms and conditions of service of President and members of District Commission
- 31. Transitional provision
- 32. Vacancy in office of member of District Commission
- 33. Officers and other employees of District Commission
- 34. Jurisdiction of District Commission
- 35. Manner in which complaint shall be made
- 36. Proceedings before District Commission
- 38. Procedure on admission of complaint
- 39. Findings of District Commission
- 40. Review by District Commission in certain cases
- 41. Appeal against order of District Commission
- 42. Establishment of State Consumer Disputes Redressal Commission
- 43. Qualifications, etc., of President and members of State Commission
- 44. Salaries, allowances and other terms and conditions of service of President and members of State Commission
- 45. Transitional provision
- 46. Officers and employees of State Commission
- 47. Jurisdiction of State Commission
- 48. Transfer of cases
- 49. Procedure applicable to State Commission
- 50. Review by State Commission in certain cases
- 51. Appeal to National Commission
- 52. Hearing of appeal
- 53. Establishment of National Consumer Disputes Redressal Commission
- 54. Composition of National Commission
- 55. Qualifications, etc., of President and members of National Commission
- 56. Transitional provision
- 57. Other officers and employees of National Commission
- 58. Jurisdiction of National Commission
- 59. Procedure applicable to National Commission
- 60. Review by National Commission in certain cases
- 61. Power to set aside ex parte orders
- 62. Transfer of cases
- 63. Vacancy in office of President of National Commission
- 64. Vacancies or defects in appointment not to invalidate orders
- 65. Service of notice, etc
- 66. Experts to assist National Commission or State Commission
- 67. Appeal against order of National Commission
- 68. Finality of orders
- 69. Limitation period
- 70. Administrative control
- 71. Enforcement of orders of District Commission, State Commission and National Commission
- 72. Penalty for non-compliance of order
- 73. Appeal against order passed under section 72