Consumer Protection Act, 2019

Read all 107 sections of the Consumer Protection Act, 2019, alongside original English/Hindi guides and explained quizzes. Rules prescribe some operative details separately, including commission jurisdiction.

An Act to provide for protection of the interests of consumers and for the said purpose, to establish authorities for timely and effective administration and settlement of consumers' disputes and for matters connected therewith or incidental thereto.

Chapters and sections

1. Chapter 1: PRELIMINARY2 sections
2. Chapter 2: CONSUMER PROTECTION COUNCILS7 sections
3. Chapter 3: CENTRAL CONSUMER PROTECTION AUTHORITY18 sections
4. Chapter 4: CONSUMER DISPUTES REDRESSAL COMMISSION46 sections
5. Chapter 5: MEDIATION8 sections
6. Chapter 6: PRODUCT LIABILITY6 sections
7. Chapter 7: OFFENCES AND PENALTIES6 sections
8. Chapter 8: MISCELLANEOUS14 sections

Official reference: India Code, Government of India — edition as on 1 September 2026 — source review: 2 October 2026.Recorded edition / snapshot date: 2026-09-01.Banaka reference transcription, not an official or certified edition. Amendment brackets are retained; footnotes and superscript references are excluded. Consult the government PDF for authoritative wording and amendment notes. This Act is not a consolidation of subordinate rules: the 2021 jurisdiction rules prescribe different ordinary complaint thresholds from the printed Act figures in sections 34, 47 and 58. Hindi guides are original explanations, not statutory translations. The notified 2026 e-commerce amendments commence on 1 January 2027, not on notification.