CPA 2019 Section 17: Complaints to authorities
Consumer Protection Act, 2019 · Chapter 3: CENTRAL CONSUMER PROTECTION AUTHORITY
¶17. Complaints to authorities.—A complaint relating to violation of consumer rights or unfair trade practices or false or misleading advertisements which are prejudicial to the interests of consumers as a class, may be forwarded either in writing or in electronic mode, to any one of the authorities, namely, the District Collector or the Commissioner of regional office or the Central Authority.
Study: explanations and related material
Official reference: India Code, Government of India — edition as on 1 September 2026 — source review: 2 October 2026.Recorded edition / snapshot date: 2026-09-01.Banaka reference transcription, not an official or certified edition. Amendment brackets are retained; footnotes and superscript references are excluded. Consult the government PDF for authoritative wording and amendment notes. This Act is not a consolidation of subordinate rules: the 2021 jurisdiction rules prescribe different ordinary complaint thresholds from the printed Act figures in sections 34, 47 and 58. Hindi guides are original explanations, not statutory translations. The notified 2026 e-commerce amendments commence on 1 January 2027, not on notification.
This text is for reference, not legal advice. Consult the official source for the authoritative text.
Other sections in this chapter
- 10. Establishment of Central Consumer Protection Authority
- 11. Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners
- 12. Vacancy, etc., not to invalidate proceedings of Central Authority
- 13. Appointment of officers, experts, professionals and other employees of Central Authority
- 14. Procedure of Central Authority
- 15. Investigation Wing
- 16. Power of District Collector
- 18. Powers and functions of Central Authority
- 19. Power of Central Authority to refer matter for investigation or to other Regulator
- 20. Power of Central Authority to recall goods, etc
- 21. Power of Central Authority to issue directions and penalties against false or misleading advertisements
- 22. Search and seizure
- 23. Designation of any statutory authority or body to function as Central Authority
- 24. Appeal
- 25. Grants by Central Government
- 26. Accounts and audit
- 27. Furnishing of annual reports, etc